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Urban Company - Full Refund not received

Meenakshi Khullar filed complaint against Urban Company on Mar 21, 2026

I booked service for cleaning of my * bathrooms for Friday morning * am. When I open the app on Friday morning they have reschedule it to saturday morning * am on their own without any information. And on Saturday, I waited for the professional for one and half hour but he did not arrived. They again reschedule it for Sunday * am morning with other profesaional. I did not want the service on Sunday as we have planned. So I tried to cancel the service but they deduced ***/- from my paid money as ithey said it has been already rescheduled . The rescheduled which I did not intended. So I want my full refund. Please help.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Urban Company

80

Total Complaints

41

Total Resolved

51.25%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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