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Rajdeep Ganguli filed complaint against Zoom Car on Nov 16, 2022
Hi team.
I had booked a Honda City Diesel (Manual) from Friday the **th, to Tuesday the **th of August, **** - Booking ID "JPSN*SJVW".
At the very last moment, they chang the vehicle to a Maruti Suzuki DZire, without acknowledging me - I remember the executive calling me up and informing me about this only * hours prior to the booking start time. I immediately ask for alternatives, and settle with a Hyundai Verna instead.
Not only was the doorstep delivery not abided by, I had to travel an extra **km to another edge of the city to get my trip started - on reaching, I find out that the Verna, in turn, had now been swapped with an Xcent.
Despite the heat of the moment, I let it go and just had the trip to start.
Fast forward to the end of the journey, I'm being told by Zoomcar that if I fail to return the car at a ***% fuel level, I would be facing deductions (important thing to note here, is that I had started the trip at *%).
So I fuel up to the brim, and return the car happily to the owner.
Days pass and I don't receive any update from the company. I reach out to them multiple times over call, only to get redirected to different agents for **-** minutes - an utter waste of time and sheer harassment. Seeing this going nowhere, I reach the Zoomcar office in Madhapur, Hyderabad. There they tell me they are taking this up on priority and I will be getting an update in the following two days - a ticket gets raised online in their portal (https://zoomcarcom.freshdesk.com/en/support/tickets/*******) and it's been three months since I've heard from them.
Today I check the ticket only to see it has been closed without my knowledge/notification.
At this point I feel helpless and "disappointment" would be an understatement.
The fuel bill and the Zoomcar policies stating that refuelling is mandatory, are attached in the ticket link given above.
This morning I find myself Googling how to get a refund from Zoomcar and/or if legal steps can/should be taken in this regard, and I land myself here on this page.
Not that I am absolutely hopeless, I am struggling to find ways of help in this regard.
Will Voxya please help me?
Thanks and Regards,
Rajdeep.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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