Zoom Car - Fuel Refund Dispute

Hi team.

I had booked a Honda City Diesel (Manual) from Friday the **th, to Tuesday the **th of August, **** - Booking ID "JPSN*SJVW".

At the very last moment, they chang the vehicle to a Maruti Suzuki DZire, without acknowledging me - I remember the executive calling me up and informing me about this only * hours prior to the booking start time. I immediately ask for alternatives, and settle with a Hyundai Verna instead.

Not only was the doorstep delivery not abided by, I had to travel an extra **km to another edge of the city to get my trip started - on reaching, I find out that the Verna, in turn, had now been swapped with an Xcent.

Despite the heat of the moment, I let it go and just had the trip to start.

Fast forward to the end of the journey, I'm being told by Zoomcar that if I fail to return the car at a ***% fuel level, I would be facing deductions (important thing to note here, is that I had started the trip at *%).

So I fuel up to the brim, and return the car happily to the owner.

Days pass and I don't receive any update from the company. I reach out to them multiple times over call, only to get redirected to different agents for **-** minutes - an utter waste of time and sheer harassment. Seeing this going nowhere, I reach the Zoomcar office in Madhapur, Hyderabad. There they tell me they are taking this up on priority and I will be getting an update in the following two days - a ticket gets raised online in their portal (https://zoomcarcom.freshdesk.com/en/support/tickets/*******) and it's been three months since I've heard from them.

Today I check the ticket only to see it has been closed without my knowledge/notification.

At this point I feel helpless and "disappointment" would be an understatement.

The fuel bill and the Zoomcar policies stating that refuelling is mandatory, are attached in the ticket link given above.

This morning I find myself Googling how to get a refund from Zoomcar and/or if legal steps can/should be taken in this regard, and I land myself here on this page.

Not that I am absolutely hopeless, I am struggling to find ways of help in this regard.

Will Voxya please help me?

Thanks and Regards,
Rajdeep.