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Pratik Jaydeokar filed complaint against OYO on Dec 26, 2020
Dear sir/ madam
This is the second time that such an incident happened to me. After booking and receiving confirmation from oyo thrice yesterday when I went to the hotel today morning I was denied check in saying they have no tie up with Oyo. After calling customer service most of them just disconnected my call.
one lady spoke to me for ** minutes and her only response was that Oyo can't do anything except refund the money. she wasn't even ready to update saying it was not in oyo policy.
After upgradation I was given a hotel which I didn't like at all. Horrible service.
I immediately checked out of the hotel but no refund issued by Oyo for this inconvenience!
I have sent **+ emails but no response from Oyo.
This is the hotel reference of booking
Hello Pratik
Your stay at OYO ***** Hotel Golden Inn has been updated.
Check-in: ****-**-**, **:** PM onwards
Check-out: ****-**-** till **:** AM
Number of rooms: * Deluxe (*X)
Number of guests: *
Address: **, *st floor, building no * CTS no ***/*, near sani tower,opp dewan center , Mumbai
Map link: http://bit.ly/*yDiiS*
Reception: +************
For assistance, please visit our Help section by clicking at https://oyo.ac/KhIZImC
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