Lenskart - exchange not processed and resolution ongoing 5 days and still ongoing

Darwinv filed complaint against Lenskart on Jun 20, 2022

Purchased two glasses of **** and ****
Returned two glasses ,for exchange
Selected two glasses in store
Both being **** so paid additional *** rupees
Exchange is not being processed from the local store because of application error.
They were not able to process the exchange for a day old purchased item.
Now its the *th day, no exchanged product, no refund nothing as if the money is thrown in cash.
Wasted my working hours for followup and store visit, for a simple within policy exchange.
need a proper resolution and compensation of discomfort caused.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Lenskart

168

Total Complaints

115

Total Resolved

68.45%

Consumer Satisfaction

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