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Darwinv filed complaint against Lenskart on Jun 21, 2022
Purchased two glasses of **** and ****
Returned two glasses, for exchange
Selected two glasses in store
Both being **** so paid additional *** rupees
Exchange is not being processed from the local store because of application error.
They were not able to process the exchange for a day old purchased item.
Now its the *th day, no exchanged product, no refund nothing as if the money is thrown in cash.
Wasted my working hours for followup and store visit, for a simple within policy exchange.
Have been following up with lenskart support and supervisors and the backend team for a resolution, it's been * days now, either people doesn't know what they are doing or are just attitude problem. By this way Lenskart won't survive long for sure.
order Id: **********
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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