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Aadarsh Singh filed complaint against Easemytrip on Jun 2, 2023
Hi,
Recently I’ve booked a hotel “The Umrao” for one day (** May **** to ** May ****) via EaseMyTrip.com site and prepaid the amount of Rs **** in advance. When I visited the hotel, the hotel denied the checkin and when asked they told rooms are unavailable at the moment. They further told me to talk to EaseMyTrip customer support.
Following what the hotel said, I tried to get some help from EaseMyTrip consumer support team but had no luck and didn’t get the hotel room that day (** May ****).
Being in new city for the first time, I was helpless that day and was left with no option. This all happened because of worst service of EaseMyTrip.com and it’s employees. The way they took booking and entire amount for hotel, and further not able to provide the hotel to customers is big fraud in itself.
Further on **th May ****, I’ve to get another hotel and have to pay again for it as I’ve left with no option.
Still I’m following with EaseMyTrip.com to get my refund of Rs**** but they’ve no updates for me.
I’m sharing with you guys all of my booking details of hotel “The Umrao”.
Please help me get my refund of Rs **** as soon as possible.
Note: the company easemytrip.com is also responsible and should pay me for another hotel which I booked because of cancelled booking of The Umaro hotel, on **th May ****.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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