DTDC - DTDC Courier Cargo Package not delivered to me

kaushik filed complaint against DTDC on Aug 28, 2020

A courier number X******** was shipped from noida to hyderabad chikkadappi DTC branch * months before on **nd may ****. I did not receive the courier since then and when i went to the office they are saying they did not receive the courier
The online tracking statement says its delivered to them.
I am being forced to go from one office to the other during this pandamic situation and none of them are helping me.

Neither does the customer care people answer the call to resolve the issue.
One of the branch says the courier is untraceable and i should opt for a refund policy.
Please do let me know the other steps of approach.

Package not delivered to me.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

DTDC

321

Total Complaints

158

Total Resolved

49.22%

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