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planetspark - Discrepancy in Subscription Detailsrefund amount

sravanth kothuri filed complaint against planetspark on Apr 30, 2024

Rohan(counsellor) from planetspark shared following details in demonstrating section:
*. * live session *:* for every week, ** classes for * months
*. * PracticeClasses for every week with *-* students in the session and be co-taught by two instructors
*. * PerformanceClasses for every week with *-* students in the session and be co-taught by two instructors
We conviced with above details and thought to go-ahead with subscription and we paid amount *****. After paying amount we got web link “Enrolments for Student”, in this link the details were shown different with committed initially:
*. Upto * live session *:* for every week, total ** classes for * months
*. * PracticeClasses for every week with **-** students in the session and be co-taught by two instructors
*. PerformanceClasses for every week, Self-guided, no instructor.

The information in the verification link contradicts what was presented in the demo section. I made a payment of ₹**,*** on April **th, ****. Upon discovering these discrepancies, I lost trust in Planetspark and sent an email on April **th, ****, requesting a refund. However, I am being pressured to click "OK" on the Enrolment Verification, which contains different details that I am not comfortable accepting. These details were not communicated beforehand. Clicking "agree" would signify my consent to terms and conditions that I disagree with, and potentially lead to deductions from my initial payment.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

planetspark

43

Total Complaints

17

Total Resolved

39.53%

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