Prosenjit Sarkar filed complaint against Make My Trip on Apr 14, 2025
The following is a copy of a mail sent to Grievance Officer of Make My Trip on **th March from mail id psarkar**@yahoo.com, to which I received no reply even after * reminders.
" I had a flight booking to be made from New York to Kolkata. I found that the ICICI Bank Offer Zone had a Make My Trip offer of Rs **** discount on any International flight ticket costing more than Rs *****. My flight ticket price made it possible for me to avail the offer.
When I first entered the Coupon Code, it said that the coupon is valid only for Mondays. I had to wait for a couple of days ( did not track whether flight ticket increased in the intervening period).
Today being a Monday, I did the needful. The coupon code was accepted and the discount was applied. When I went to make the payment, I got a message that the Coupon was valid for ICICI Bank Credit and Debit Cards only. I have an ICICI Bank Sapphiro ( American Express) and ICICI Bank Sapphiro ( Mastercard) Credit Cards - both were not accepted. Then I tried ICICI Bank Signature ( Visa) Debit Card - even that was not accepted. I got no information on what Cards are accepted. This in my opinion is a Fraud on both MMT and ICICI Bank Customers.
An early reply will be appreciated."
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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