Porter - did not get the service after confirmation of order mental harassment me and my whole family is in

Consumer Complaint Against Porter
To,
Consumer Grievance Redressal Forum,

I, Dibyendu Chowdhury, am filing a complaint against Porter, a logistics and transportation company founded by IIT alumni, for their unprofessional and fraudulent services, which have caused me, my *-year-old child, and my pets significant distress and inconvenience.

Incident Details:
On March **, ****, I inquired about packers and movers services on Porter's platform. Despite initially declining their offer due to higher prices, I was persuaded by their executive to book the service on March **, ****, with a promised discount and assurance of hassle-free service and paid *** in advance for booking as they said.

Issues Faced:
*. *Delayed Communication*: Despite repeated calls, Porter's customer care failed to provide vendor details until ** minutes prior to the scheduled booking time.
*. *Last-Minute Cancellation*: The assigned partner called me at *:** pm to inform that the service would not be provided on the scheduled day.
*. *Unwillingness to Take Responsibility*: Porter's executive, Arindam, claimed that the issue was the vendor's responsibility, not theirs.
*. *Lack of Alternative Solutions*: When I requested assistance with rescheduling, Arindam stated that it was my responsibility to arrange alternative pet-friendly transportation.

Financial Loss:
I incurred a financial loss of