Videocon D2h - Delaying in refunding additionally deducted relocation charges for D2H unit

PARAG HADKE filed complaint against Videocon D2h on May 17, 2019

I have relocated from Pune to Aurangabad on **-Mar-**. Relocation charges Rs. ***/- collected by installation engineer at the time of removing the unit from my earlier location (Pune) as well as the Rs. *** deducted by Videocon d*h from my d*h account balance. I have called customer care for more than ** times. They could not resolve this problem for more than one and half month and still counting. Every time the customer support team says they are escalating the issue.
Always say it will be resolved in ** hrs. Still, no resolution of the matter and I am still waiting to get my *** Rs back in my d*h account. Totally frustrated with Videocon service. Need urgent resolution of the matter. Customer ID: *********.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Videocon D2h

330

Total Complaints

179

Total Resolved

54.24%

Consumer Satisfaction

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