Samsung - Defective Tablet Delivered

arun singh filed complaint against Samsung on Jan 31, 2023

I ordered a Samsung tab on * Jan through the Samsung shop app that I received on * Jan evening . When I unboxed it I found the screen was not working . I immediately informed this concern to Samsung care toll free no . I was quite surprised to hear from a Samsung executive that you must visit the service centre to verify the defect. i asked samsung executive when i haven't operated the device then what is the reason to visit service centre but they was misbehaving on this issue . I immediately informed this issue to the national consumer helpline. As a result Garima Malhotra contacted me and arranged a pick up of a tab from home after that on ** Jan I received mail from Pankaj Bhatt mentioning your coupon issue date is ** Jan but i haven't received it yet. It's more than ** days yet I haven't received a tab or refund.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Samsung

616

Total Complaints

271

Total Resolved

43.99%

Consumer Satisfaction

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