Vivek filed complaint against Samsung on Mar 8, 2024
I purchased a Samsung A** *G from the Samsung official website on ** Aug (Delivery),(PO No-***********) which turned out to be a big mistake.
I bought this phone primarily for its camera, boasting around ** MP. However, the quality of the pictures is far below expectations, resembling that of a * MP camera or even worse.
When comparing the same photo on the same mobile device and then on another, the difference in quality is stark. Consequently, I have raised a return request. Your customer care advised me to contact the Authorized Samsung Service Center, so I reached out to the Nigdi branch - Smart Care. On **nd Feb-**** and submiied mobile.
I was informed by them that this model has a TFT screen, which explains the inherent quality issues. They suggested that the photo quality appears better on other devices. Essentially, to view decent quality, I need to use another mobile, which defeats the purpose entirely.
The quality of the images is extremely blurred, and despite my efforts, your team is unwilling to accept a return.
After taking multiple follow-up with calling customer care by submitting mobile on **nd Feb-**** they responded me on * th march as there is no issue in product.
and while calling they offered me addition * months warranty also by Samsung company executive. But they cannot take it back.
I dropped then email also to their Samsung leaders but no use of it.
no one is giving response

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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