Royal Enfield - Defective Brake pad

Dear Sir,
I bought a Royal Enfield Meteor from one of the franchises of Royal Enfield
Registration No. : TN**DB****
Model: VQFR**SL Royal Enfield Meteor
Engine No. : J*A*FBM*******
Chassis No. : ME*J*A*Classic *** REDDITICH RED

Incident *: Pre-Inspection by Service adviser
Interface with: Mr. Unknown Id Person He didn't tell his name Gap Motors
No ***, Kausthubham PH Road, Ondikuppam Manaval Nagar
Tiruvallur Service center,

The service adviser guy possesses the worst attitude that I have ever seen. He thinks he is in the upper hand over the customer himself. He misguided me on every single path of my pre-service formalities. The way this person spoke to me was just pathetic.

Incident *: The service technician after examining my bike advised me the
following :
*, oil Change
*, Break Pad replacement (i was shocked how can a brand new Royal Enfield get a brake pad complaint needing a spare part change in **** km )and other few more labor work
Trusting his suggestion I left my bike for service and approved his suggestions
Defect: Collected the bike on the same day
after paying ₹ ****.** (inclusive of Gst) INV******DE*****
To my surprise I was shocked to notice that the brake pad was not changed, it was cleaned and again fitted with the same old one...,
Then the engine oils were not drained and filled with fresh oil.
On the hour of delivery, I observed the brake pad was my same old pad, I made sure that I take Mr. Unknown service advisor was notified about the same. The very response which I got from him was, "sir, the brake pad never comes in a sealed pack and there is dust and it looks old " The mechanic at the showroom insisted on giving money to him as goodwill while taking out the delivery of my bike.

Incident *: Free servicing and labor works
Defects: overheating because of not changing the oil, improper invoice without a signature, no proper tools were used for removing the brake pad, poor servicing quality, and charging on polishing which was never done.
I questioned them and asked for the service manager or the branch head to speak with. But nobody bothered to attend to me. Then I called up the service guy to understand the fact, but no proper response after making the payment.

Incident *: Customer care unit
I had raised a complaint regarding the same to their customer care team via Email and Voice ., with Compliant id number :CAS-********-Z*Z*T* dated *th April and it was closed without my knowledge on *th April and reopened on the same day with the new Compliant number CAS-********-J*L*L* However, the company people tried to close the compliant in the system by themselves without concerning me at any point. I shelled my savings not to hear or suffer these issues as normal. I bought RE because I trusted the brand.

Incident *: No Covid Protocol Followed, No proper Uniform was given to the service staffs, Unfrofesional behavior, and language, No ethics while talking to the customer, they used unparliamentary language so rude and abusive as to be unsuitable to discuss in this forum, they used a normal nail and cutting plier instead of a small hammer to remove the brake pad.

This sort of experience even after paying *Laks for the bike and service didn't expect the service support like this These defective parts are what I am carrying from * st April **** and nobody cares to resolve things. Despite me putting the complaints on various social networking sites, nobody bothered to take concern me.

I request the Royal Enfield team to take necessary actions against Gap Service center and its employees. I have been facing mental harassment since *st April ****.

Necessary Documents, videos, and photos evidence are available
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ** days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.