Reliance Digital - Damaged product received

I had purchased the samsung refrigerator RT**N****S* model on **/**/**** and i received the delivery item not by the store vehicle, they sent with outside vehicle on **/**/****. The package was not properly packed and the item was damaged and i immediately intimated to the store where i purchased the item, and they said the front two doors were damaged as it was a demo piece taken by discount they said upper door we will replace that as it was very hugely damaged and i received the calls from samsung from *st september **** regarding new door replacement, but they are asking us to pay the replacement money, i had said that it was package and delivery mistake by the store and they are accepted to replace the item. and finally reliance store sales and service team was useless and they are given a big hand to us, they are keeping us to travel to the store daily from these ** days, but there is still no resolution, we are not yet opened that item from the last ** days and it was in useless situation because of your store improper response and recluse behavior.

Service person Mr. SUSHMAN in store, Kakinada was very rude and he was saying we can't do anything without resposibility.


the package and delivery responsibility by store has to be bare by them only and we are suffering, no resolution happen for this, so please check with this and replace the both of the doors as it was the mistake caused due to wrong packaging and improper careless delivery


please find the attached photos we have taken before bill payment, bills and photos of damaged product and kindly resolve the issue as early as possible, otherwise we have to approach for some other legal authorities to file the issue against the service person in the store kakinada based on his rude behavior and improper response.


Store Details:

Reliance Retail Limited
Door No: **-*-*, FF,
Ramasomayajulu street main road,
Nr.chanakya theater, East Godavari
Kakinada-******, AP
Store Ph: ****-*******
Service Ph: ****-*******
CIN NO: U*****MH****PLC******