Loading...
Bhushan Prabhakar Ahirrao filed complaint against Croma A Tata Product on Jan 24, 2026
I purchased a television from Croma. On the same day of installation, the TV started showing a display problem. I immediately raised a complaint on the same day. However, Croma did not take the complaint seriously.
After six days, a technician visited and inspected the TV. During the inspection, he verbally informed us that there was an issue with the TV. Despite this, he submitted a positive report to Croma, based on which the company denied replacement.
I then escalated the matter to the Grievance Officer. After inspection, the officer also stated that the issue was a minor problem and again rejected the replacement request.
It is unacceptable that a brand-new TV shows a defect from the first day, yet Croma refuses to take responsibility. A new product should not have any issues, minor or otherwise. Denying replacement in such a case is unfair and against customer rights.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
*. Ordered Washing machine on **th February ****. *. Washing machine was delivered on **st February **** with no damage visible from outside. *. LG service team visited my place on **rd February ****. They unboxed...
I placed an online order for a laptop on the Croma website (Order ID: EC************). I did not raise any complaint or request cancellation at any point. I later received an email from Croma referencing Ticket No...
Dear Croma Support Team, I am writing to express my serious concern and dissatisfaction regarding the unresolved issue with my TV, which is still under warranty. The same issue has occurred again, which was previo...
I bought a TCL **inch Tv which was promised to me by the company that it will be delivered on **th in Hyderabad. They ensured me that even if I book it in my hometown Bhopal the Tv will be delivered in Hyderabad whi...
.G*G &M*>*> *I*? .*@( G *?/> M*K.> *I*? .I* .*K(?/> K *H*G .> * &?/> /> **/**/**** K * ** !?*G**@ *K(> %@ K (*@ .G &?( -* **G*>( *K$> **> ** -@ $ M*K.> *(@ @ *I*? .*@( (*@ .?*@ .G*@...