Vietjet Airlines - Credit card was charged but ticket not booked

Gaurav Dhingra filed complaint against Vietjet Airlines on Feb 28, 2023

Hello,
I tried booking a flight from Ho Chi Minh City to Danang for *nd May ****, however, the payment failed and I did not receive the tickets itinerary in my mailbox, but the money was debited from my credit card account.
Can someone please assist at your earliest?
The bank has confirmed that the transaction was settled and the merchant has received the payment.
Can you process the refund as soon as possible?

Billed amount - INR ****.**
Registered email ID - gauravforcricket@gmail.com
Transaction date - **th Feb ****
Transaction No. - VT*********************

Thank you

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Vietjet Airlines

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