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Syed Meerza Afroz Ali filed complaint against Tvs Motor Company Limited on Nov 13, 2024
I am writing to formally address several issues with my vehicle following a recent service at Suryapratap Automobiles (TVS Service Center), KR Puram Extension Road, Bangalore, on **-**-****. These issues have not only caused inconvenience but also resulted in charges for parts that were not damaged prior to the service.
Pre-Service Issues (Before **-**-****):
*. Bike Starting Issue: The self-start was not working, and the bike would jerk while running. The service center replaced the battery, which resolved the issue.
*. Engine Check Light: After a previous service on **-**-****, the engine check light remained on. The service center informed me that the O* sensor needed replacement, which I suspect was caused by an open circuit during silencer coating and exhaust installation — a task that required the O* sensor to be touched during the service.
Post-Service Issues (After **-**-****):
*. Speedometer Malfunction: The speedometer, which was working perfectly fine before the service, is not functioning while checking the vehicle during trial run post-service.
*. Gear Shifting Issue: I was unable to engage neutral from *st gear (worked fine from *nd gear). This issue was addressed during the service.
Concerns:
Suryapratap Automobiles is now asking me to pay for the replacement of the O* sensor and speedometer sensor, claiming they are damaged independently. However, these issues only appeared after the service was completed. I believe these problems are a direct result of the service performed, especially considering the O* sensor was involved during the earlier service and the speedometer malfunctioned immediately after the trial run.
Request for Immediate Action:
Given the timeline and the circumstances, I request an immediate investigation into the matter and a resolution at no additional cost to me. These problems arose due to the service provided, and I do not believe I should bear the financial responsibility for parts that were not faulty before.
Vehicle Details: TVS Apache RTR *** *V
Registration Number: KA ** ED ****
Year of Purchase: Oct ****
Details of Service Center:
Name: Suryapratap Automobiles LLP
Location: Bangalore
PINCODE: ******
GSTIN No: **AEJFS****R*ZM
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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