GoAir Airlines - Compensation for the cancelled GoAir flight
Sahil Yadav filed complaint against GoAir Airlines on Aug 17, 2020
I had a GoAir flight reservation made on ** Jan **** for the flight G*-*** BLR-DEL on **th March **** (PNR A*V*PG). The said flight was cancelled and I was informed less than ** hours prior to the departure date. There was no help provided for an alternate flight booking on the same day. When I tried contacting the given number, there was no response. I tried it for N number of times with no success. Because of this, I had to make another booking on the same date through vistara airlines. For the alternate booking there was a fare difference of Rs. **** that I had to bourne.
The airline is not abiding by the DGCA rules of compensating the flier in case of a flight cancellation less than ** hours before the scheduled departure. The airline is bound to pay a sum of Rs.***** in compensation according to DGCA guidelines for flight cancellation.
Even on repetitive emails to the GoAir Nodal officer, the airline is not doing the needful.
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