Gaurav SInghal filed complaint against Easemytrip on Mar 26, 2021
Despite uncountable no. of follow-ups from the customer care team of Easemytrip (EMT), I haven’t yet received the remaining amount. My domestic flight was cancelled in May **** due to nationwide lockdown and ***% refund was to be provided by EMT without charging any cancellation charges. Since the beginning of March ****, I have been following up from them on a daily basis and all they say is I will get my refund with next **-**hrs. Earlier they refunded me less amount as the cancellation charges were applied by them. Later they agreed to give me full refund, which till writing of this, I haven’t yet received. Sometimes they say my refund was already processed on *th March and will take *-* working days to come to my wallet. It's **th March today and still there is no update when I will receive my refund. Their supervisors keep lying. They say the refund will be process within next ** working days or shortly and I need not to call. After ** days I called to talk to the supervisor, executives told me that supervisor is not available but I will be contacted within next ** hrs. (another lie) which never happened. Executives keep scheduling the calls but none of the supervisor is calling to discuss the matter.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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