Hyundai Motor India Limited - Car not delivered

** July ****
To
The Customer Care/Public Relations Officer/Manager,
Hyundai Motor India Limited, Gurugram (Haryana),
Central Regional Office * & *, New Delhi,
Central Regional Office *, Lucknow.
Extremely unprofessional, disappointing, and dissuading behaviour of sales personnel at NRL Hyundai, Agra (U.P.) in dealing with a customer with false assurances, who booked a Hyundai Venue Car in early April **** but has not been delivered the car yet
Sir/Madam,
I am working as an Associate Professor and Head of Department of Hindi at Raja Balwant Singh College, Agra (Uttar Pradesh); my college is a big college with five campuses and a total staff of more than a thousand in numbers.
Two days, ago, that is, on ** July ****, I had a very unpleasant and frustrating experience at NRL Hyundai, Kamla Nagar, Agra, which has compelled me to make this complaint to you.
I booked the Venue S model on ** April **** at the NRL Hyundai showroom in Agra by paying Rs. *****/- as the booking amount through a cheque (no. ******, Indian Overseas Bank, Branch- R.B.S. college, Agra). The features of the vehicle, its on-road-price and quotation of the vehicle was given to me by Mr. Srikant, a salesman at the showroom. Because of the devastating second wave of the Coronavirus pandemic and the consequent lockdown in the city for almost two months, the question of getting or taking the delivery of the vehicle was held in abeyance till life and business in the city returned to some sort of normalcy.
I called the concerned salesman Mr. Srikant on ** June **** and was told that there was some delay in the availability of the vehicle. I could understand the delay due to the lockdown. I asked him to upgrade the model to the next level of S+, which offered better features. Mr. Srikant gave me the revised price of Rs. *,**,***/- including for free things like seat cover, temple, perfume, matting, mud flap and car cover. He also told me that the car would be delivered to me by ** July ****. When I called him on ** July ****, he begged excuse as the vehicle had not arrived at the showroom due to some delay in transportation from the factory; he assured me that I would get my car by ** July ****. When this date (** July ****) too went by, I contacted the team leader at NRL Hyundai, Mr. Ashish who assured me of the car’s delivery on ** July ****. The car was not available again on ** July **** and on my getting a bit annoyed with this repeated delay, I was given a final date of delivery, which was ** July ****.
When I went to the showroom on ** July **** to enquire about the update about my vehicle, I was given a fresh quotation of my car, which surprised me because its price had risen by roughly Rs. *****/- (Rs. *,**,***/-), and the things offered as free with the earlier quotation had also been withdrawn; along with it all, I was pressured into buying e-pack, seat-cover, and Teflon coating and take the car’s delivery two days later. I felt cheated. I immediately met the Manager Mr. Sanjay Nohwar and expressed by displeasure and disappointment at this brazen breach of commitment. After the discussion with him, he offered a discount of Rs. ****/- on the on-road-price. When I asked him to exclude the new items added on ** July **** as that was not what the original offer and commitment was, he tuned abrasive in his talk and behaviour and told me in a very blunt and insulting manner: “I won’t be able to give you the car”. He further tried to compel me to fill and sign the booking cancellation form, which I refused to sign as I wanted the vehicle and had no intention of cancelling my booking.
I have been aghast with this rude, defiant, and thoroughly unprofessional response of NRL Hyundai, especially that of Mr. Sanjay Nohwar, the manager; in one brusque and haughty stroke, he crushed my decision and aspiration to join the large family of Hyundai car owners. I am hugely upset with the working and behaviour of the sales and managerial personnel at NRL Hyundai, and I will spread this story of my bad experience amongst all and will surely discourage my friends, colleagues, and relatives from going to NRL Hyundai. I think the growth success has gone to the head of NRL Hyundai and drunk with high sales numbers they have begun treating customers in such an unprofessional and humiliating manner. Is this the way Hyundai brand deals and disposes off its customers?
I am squarely dissatisfied with NRL Hyundai at Agra.
Yours faithfully,

Dr. Yuv Raj Singh
Associate Professor and Head
Department of Hindi,
R.B.S. College, Agra
Ph. **********