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Zoom Car - Cancellation refund not done

Niranjan.L.M filed complaint against Zoom Car on Jul 25, 2020

Hi, I have booked zoom car on ** th June ****, but they cancelled because car was not available. Refund of Rs **** not given even after repeated calls. Booking ID : JPS*NP*HM.
Please help me on this issue.
Thank you
Below is the mail copy for reference..

Zoomcar
Booking Cancelled
Hi NIRANJAN L M,

Booking Cancelled Refund Initiated Refund Credited
Your booking id JPS*NP*HM has been cancelled. We will quickly calculate and process the refund due to you. Your bank will credit the amount to your account.
We are sorry to inform you that your booking got cancelled.
These are the details of the reservation:

Booking JPS*NP*HM

i**
* Seater
PICKUP TIME
**/**/** **:** AM
DROPOFF TIME
**/**/** **:** PM
PICKUP LOCATION
Vivekananda Circle
We will calculate and process the refund due by Mon, ** Jun *:**. We want you to know where your money is, so we will keep you updated at each step.
Best,
The Zoomcar Team


Zoomcar
Phone: ***********
Google Play App Store


Zoomcar
Booking Cancelled
Hi NIRANJAN L M,

Booking Cancelled Refund Initiated Refund Credited
Your booking id JPS*NP*HM has been cancelled. We will quickly calculate and process the refund due to you. Your bank will credit the amount to your account.
We are sorry to inform you that your booking got cancelled.
These are the details of the reservation:

Booking JPS*NP*HM

i**
* Seater
PICKUP TIME
**/**/** **:** AM
DROPOFF TIME
**/**/** **:** PM
PICKUP LOCATION
Vivekananda Circle
We will calculate and process the refund due by Mon, ** Jun *:**. We want you to know where your money is, so we will keep you updated at each step.
Best,
The Zoomcar Team


Zoomcar
Phone: ***********
Google Play App Store


Zoomcar
Booking Cancelled
Hi NIRANJAN L M,

Booking Cancelled Refund Initiated Refund Credited
Your booking id JPS*NP*HM has been cancelled. We will quickly calculate and process the refund due to you. Your bank will credit the amount to your account.
We are sorry to inform you that your booking got cancelled.
These are the details of the reservation:

Booking JPS*NP*HM

i**
* Seater
PICKUP TIME
**/**/** **:** AM
DROPOFF TIME
**/**/** **:** PM
PICKUP LOCATION
Vivekananda Circle
We will calculate and process the refund due by Mon, ** Jun *:**. We want you to know where your money is, so we will keep you updated at each step.
Best,
The Zoomcar Team


Zoomcar
Phone: ***********
Google Play App Store


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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zoom Car

59

Total Complaints

31

Total Resolved

52.54%

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