Byjus - byju s tablet was ordered by me and within the period i emailed and called the byjus team but they a

On *th of February i initiated the return request after that i received calls from mentor and as said manager ashish bantia and was assured your process has been initiated and the i was told to send the ID card of the student i sent that one also and i didn't get any updates on that daily i am calling on helpline they are assuring that you will get a call in ** minutes and after all those calls i am getting a call that you will get a call in ** hours and noting is happening at all your organization behaves as if some one is struck in your mess is having no option , worst than worst service and responsibilities .After this worst treatment i tried to raise a complaint but after *-* mails they are just sending me a refernce number what to do of this reference number .And on call everyone is assuring that your request is in process is in process

cancellation initiate Id-********
complaint ID- ********,********,********