Byjus - Byju s not refunding amount and causing harassment

On **/**/**** Byju’s senior counselor visited my home and convinced me to register for a three-year online classroom course for my child Rudraksh. He told us clearly that I can cancel my order within ** hours of the booking or within ** days of the product trial with a full refund. To avail trial of the product, I was asked to make a payment of five thousand rupees. As soon as I made the payment he asked me to pay the balance amount of the course fee i.e. seventy-nine thousand otherwise he said I will lose the scholarship discount as soon as he leaves my home. Therefore, I paid the balance amount also. As he left my home, I received a call from him asking me to share a message that I received from Byjus which he used to confirm my order. The message had a Byjus orders page link that contained the order details and terms and conditions. When I clicked on that page it showed just one sentence “Order already verified”.
Later, in the evening when my wife reached home, she disapproved of the trial registration stating that she had already refused Byju’s counselor when approached over the phone a day before. After an elaborate discussion with my wife, who looks after the studies of the child, we have finally decided to cancel the order.
Therefore, the same day within a few hours of placing the order I emailed Byju’s to cancel my order and refund my money as per their cancellation and refund policy available online (https://byjus.com/products/cancellation-and-refund/).
For the last fifteen days since my order cancellation email, I am constantly pursuing Byju’s for refund. Despite continuous phone calls and emails to Byju’s support, I am not getting any reply regarding the refund of my money. This is really frustrating and a breach of trust which was the sole basis for making a purchase of the product. I will try every possible mechanism available to consumers to get a refund.
I believe that Voxya may provide useful assistance in the redressal of my grievance.