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Tarun Sharma filed complaint against RedBus on Feb 24, 2025
I had bus booked from Prayagraj to Chandigarh on **nd Feb'** at ** PM. I reached the pickup point ** minutes prior and called driver. He told me there is slight delay of ** minutes and he will call me once bus is at pickup location. At **:**PM when neither bus came nor I got a call I started calling both driver and PickUp point contact, the phone of driver was un-reachable and pickup point contact wasn't picking up. I waited for almost * hours and made **+ calls during that time but got no response. After that driver picked up around **:**PM and told me bus left ** minutes ago. I raised it with RedBus customer support right away, they assured me it'll be resolved within ** hours. Now today on ** Feb'** at **:**PM when I asked for status they denied me of resund saying it cannot be processed as a lot of buses got delayed because of Mahakumbh.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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