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BigBasket - Bigbasket Refund account deactivated

Vivek Hingorani filed complaint against BigBasket on Mar 26, 2021

I got this mail from bigbasket
Ticket No:**********

Dear Vivek,

Greetings from Bigbasket.

We certainly understand your concern.

On checking our records, we noticed that your account is deactivated due to placing the orders for commercial purposes and we are unable to re-activate the account.

We would like to inform you that we have already initiated the refund of Rs.**.**/- to your source account and the same will reflect in your bank account in * - * bank working days.

We request you to contact your respective bank for the same.

Please note: We are extremely sorry to let you know that all services guarantee are subjected to be used within Bigbasket, the services guarantee are not refundable nor transferable.

We request your understanding in this regard.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

BigBasket

26

Total Complaints

16

Total Resolved

61.54%

Consumer Satisfaction

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