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BigBasket - Order cancelled without consent

Minakshi Roy filed complaint against BigBasket on Apr 22, 2024

My order with id EXN-**********-******** was supposed to be delivered by ** pm on **nd april. But when I logged into app prior ** pm the order was cancelled and rescheduled for **th April that too without my consent.
What kind of customer service is this??? They don't respond over chat support as well.
I request you to take this seriously and act accordingly.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

BigBasket

31

Total Complaints

20

Total Resolved

64.52%

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