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Rajendra natha bhalekar filed complaint against Oyo on Aug 4, 2019
*rd of Aug I booked hotel * rooms for Poorv location. When I reached that place & hotel around **.** pm no one was available to contact it's like an empty building. The number provided by Oyo was invalid number as per Vodafone and Airtel. I called Oyo after approx * min of waiting call got connected customer care person. After explained complete incident person said we will connect you with a senior assistant after *-** min call dropped. This *-* times at midnight **.-**.** am.
Finally, Oyo said I'll book a new booking in a new hotel but you have to pay again. I said please do that I don't have any other options I am new here and outside so much rain is happening.
Oyo booked a new hotel. I reached their same case no one is available to assist and no one at reception. After ** min struggle, I was able to contact the room boy. After check-in, I got to know Oyo booked room for next day not for today night.
This all was happening at *.** to * am. I want to send them a legal notice for this harassment. Kindly request you to please guide me on this.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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