Easemytrip - Airline Refund

Airline ticket cancelled by Air India last year due to Corona lockdown, airline mention that they have processed the refund but ease my trip mentioning they have not received the refund. I wrote to both airline and ease my trip but ease my trip is not replying to all and only messaging me personally confirming that they have not received the refund. If they reply to all, then airline will confirm when they processed their refund.