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Asus Laptop - After sales service is pathetic

Dhruv Vasantkumar Shah filed complaint against Asus Laptop on Feb 2, 2019

I have purchased Asus GL***VW as on ** Nov ****. After purchase within * month i face issue of hang, slow, software installation problem. I have given for repair. Within * weeks i face same problem again. I have given my laptop for repairs around *-* times for same problem. Around * months ago my laptop is not working so they replace motherboard & hard disk. After that i face new problem drivers issue, some function is not working. So i have given for repair as on **/**/****. After receiving laptop again i face same problem. Company is unable to solve issue. I want my money back with compensation. Laptop is become headache for me. I have lost my data due to repair.

Model No. Asus GL***VW
Purchase Date : * Nov ****
Serial No. G*N*CV*********
Job Sheet No. INXKJB****

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Asus Laptop

13

Total Complaints

4

Total Resolved

30.77%

Consumer Satisfaction

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