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Abrar filed complaint against Vrl bus on Jun 30, 2024
Dear Voxya Team,
I am writing to file a formal complaint regarding a significantly delayed bus journey I experienced with VRL Travels on **-June-****, from Belgaum to Hyderabad. Despite the scheduled arrival time of *:** AM in Hyderabad, the actual arrival time was **:** PM, resulting in a delay of approximately * hours and ** minutes.
This delay had a severe impact on my professional commitments as I was unable to reach my office on time and could only work for half a day. Attached is a photo of the metro station clock showing the late arrival time, which illustrates the extent of the delay and its consequences on my workday.
Evidence Provided:
Photo of the metro station clock indicating the arrival time of **:** PM.
Bus ticket with details of the journey (Bus Number MH**VT****, Ticket Number *********).
Impact:
The delayed arrival caused me significant inconvenience and loss of productive work hours, directly affecting my professional responsibilities. Despite being a loyal customer of VRL Travels, this experience has been highly unsatisfactory, and I believe it warrants appropriate compensation and measures to prevent such occurrences in the future.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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