- Zomato purposefully cancelling orders paid already Open
We have placed an order through Zomato. The restaurant that we selected delivers our order to the mentioned address. We have proof as delivery was done before when we selected cash on delivery. We paid the amount while placing the order today and that order was not delivered. After placing the order and after the order status was changed to on the way, the customer care representative called and informed the address is beyond ** km radius and cannot be delivered. When we asked how was it delivered before the customer care representative was not having an answer and informed us you can complain about this anywhere and nothing can be done at their side. We placed cash on delivery order from the same restaurant and it got delivered. My complaint is about Zomato not considering the orders that are paid already and marking them cancelled saying refund will be initiated. The same order is getting delivered when cash on delivery is selected.
The complaint is against an organization who is not ready to consider that the payment has been done and the money is deducted from the customer. The organization is not valuing the customer service and challenging that you can complain anywhere you want. Maybe the customer care executive is aware that the complaints against Zomato will not be resolved or no action would be taken against them.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
May 27, 2019 by Manzar
My order got cancelled cause the delivery guy couldn’t reach me. Now I want my money back. Kindly please do something....
May 22, 2019 by Farzeen khan
Order Food from Zomato not received. Complain not taken. No one is taking complain. Money refunded but feeling harass. ...
May 19, 2019 by Peeyush kumar
I ordered food through Zomato. Shortly after placing the order I got a call from the delivery boy and he said he don't know the location then I confirmed the address. After that, he calls me again and he said he follows the Zomoto navigation an...
May 18, 2019 by Rishikesh Yadav
Zomato - Food quality bad Closed
I ordered a food item from Zomato on **th May. The item which was delivered to me having order ID number *** *** **** was rotten. I raised the complaint but Zomato explains to me that to they can't do anything in this and the can't refund my mo...
May 18, 2019 by Indrapal Yadav