consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Zomato purposefully cancelling orders paid already
Records save successfully

Zomato

 - Zomato purposefully cancelling orders paid already Open

Neena Prem filed this complaint against Zomato on May 24, 2019

We have placed an order through Zomato. The restaurant that we selected delivers our order to the mentioned address. We have proof as delivery was done before when we selected cash on delivery. We paid the amount while placing the order today and that order was not delivered. After placing the order and after the order status was changed to on the way, the customer care representative called and informed the address is beyond ** km radius and cannot be delivered. When we asked how was it delivered before the customer care representative was not having an answer and informed us you can complain about this anywhere and nothing can be done at their side. We placed cash on delivery order from the same restaurant and it got delivered. My complaint is about Zomato not considering the orders that are paid already and marking them cancelled saying refund will be initiated. The same order is getting delivered when cash on delivery is selected.
The complaint is against an organization who is not ready to consider that the payment has been done and the money is deducted from the customer. The organization is not valuing the customer service and challenging that you can complain anywhere you want. Maybe the customer care executive is aware that the complaints against Zomato will not be resolved or no action would be taken against them.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Zomato

775 Total Complaints
364 Total
Resolved
46.97% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Reliance Digital

"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."

Guru Magavi

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Zomato)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Zomato - Delivered food which was already eaten Closed

Today I ordered pizza from a restaurant through zomato. And when i received it I was completely shocked opening the pizza which was eaten from inside.. I don't know it was either delivery guys fault or Restaurant's.Its really disappointing as a...

Jan 10, 2023 by Aisha Shaik

Zomato - Undercooked food plus late delivery Closed

I ordered food which was delivered late but that was not all even after taking so much time it was undercooked. I reported the matter to customer care they said we can not do anything in this regard you should have checked ratings and after few...

Jan 10, 2023 by Kavita

Zomato - Charge Extra amount nd didn t gave change Closed

Your delivery boy name Narayan take Extra charges and didn't gave change....

Jan 08, 2023 by Shruti Sharma

Zomato - Money debited from account but order not placed on Zomato Closed

I placed an order on zomato on */*/**, the money was deducted from my account but the order was not placed. ...

Jan 07, 2023 by Arundhuti Sinha

Zomato - Order Was Cancelled Without Any Refund Closed

Order Was Cancelled And Had Been Told That I Will Receive Refund Of Full Amount Of ***.** Frm Sunkari A Support Executive And Later On Frm Muskan Frm Zomato Escalation Team Told Me That I Will Receive A Refund Of ***.**...Both Told Me It Will B...

Jan 06, 2023 by Mohd Irfan

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Kerala
  • |
  • Uttarakhand
  • |
  • Himachal Pradesh
  • |
  • Delhi

Consumer Forum :

  • Orissa
  • |
  • Arunachal Pradesh
  • |
  • Andhra Pradesh
  • |
  • Haryana

Online Complaints :

  • Doctor Complaints
  • |
  • Insurance Complaints
  • |
  • Health Insurance Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.