consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Zomato customer executive lying and confirms of something which isn t honored
Records save successfully

Zomato

 - Zomato customer executive lying and confirms of something which isn t honored Open

Srinivasa Rao Bhandari filed this complaint against Zomato on Nov 01, 2019

I have a long standing account with Zomato - Restaurant Finder and Food Delivery App.
I have bought Zomato Gold membership costing Rs **** on October **th **** at *:** AM IST after seeing the promotion that I will be getting **** Zomato credits on buying the membership. What I missed is I have to enter "DIWALIGOLD" promo code to get the credits. Instead I have entered "ICICIGOLD" promo code which I saw at the last minute to get **% discount on **** Rs.

After noticing that I have not received the Zomato credits added to my account, I contacted Zomato customer care on October **th **** at *:** AM IST to chat through the support button on Zomato - Restaurant Finder and Food Delivery App. Zomato's Customer support executive, whose name is no where to be seen in the App rightly pointed out that I did not enter the "DIWALIGOLD" promo code. I did not want my yearly Gold membership to start on a disappointing note and hence I pleaded with the guy to give me credits as a one off case. For most of the time he said he cannot do anything but finally he said the below exact words:
"What I have done for you is I have forwarded the request to the team.
They have checked that you have applied the code successfully :)
You will get the credits within ** to ** working hours.
Hope this will help you now :)"

After getting confirmation from him that I will get the **** Zomato credits within ** to ** hours I was delighted. I kept checking my app to see if the credits got added every hour but it never did. I waited for close to ** hours and then when I finally contacted the Zomato customer support through chat option again on Nov *st **** at *:** AM IST, customer support executive again started from where the earlier guy started. He started saying that I did not enter "DIWALIGOLD" promo code. When I told him about the chat conversation I had with the other executive, he simply said that the earlier executive gave misinformation and apologized for giving the misinformation. When I requested for sending my own chat transcript of my conversations with Zomato customer executives, he says that he cannot send the chat transcript as they have something to hide. I can share screenshots of the chat I had with the customer support executives.

I demand to know how can one Zomato customer support executive give one information and confirm that I will get the Zomato credits and another executive says that it is a misinformation. I was so happy for two days but now I am just left with disappointment. I want to actually cancel Zomato Gold membership but cancelling the membership is never an option according to their Terms and Conditions. How can big corporate companies always get away with what they want.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase

Zomato

775 Total Complaints
366 Total
Resolved
47.23% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Spice Jet

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Zomato)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Zomato - Payment failed with zomato but deducted my account Closed

Meene * Jan ko order Kiya zomato se payment could not be processed hua or leken Mera payment kat gaya mobikwik se , or abhi tak ** Jan tak wapas nhi aaya Mera pasia khaa gaye zomato ...

Jan 13, 2023 by Sumit

Zomato - Satle food recieved Closed

I have ordered grilled chicken on **/**/** *.**am . and i recieved stale chicken ...it was very bad smelling chicken. i contacted support team but they said only apologies but i want my refund of *** rs. order ID - **********...

Jan 13, 2023 by ELAVARASAN V

Zomato - Delivered food which was already eaten Closed

Today I ordered pizza from a restaurant through zomato. And when i received it I was completely shocked opening the pizza which was eaten from inside.. I don't know it was either delivery guys fault or Restaurant's.Its really disappointing as a...

Jan 10, 2023 by Aisha Shaik

Zomato - Undercooked food plus late delivery Closed

I ordered food which was delivered late but that was not all even after taking so much time it was undercooked. I reported the matter to customer care they said we can not do anything in this regard you should have checked ratings and after few...

Jan 10, 2023 by Kavita

Zomato - Charge Extra amount nd didn t gave change Closed

Your delivery boy name Narayan take Extra charges and didn't gave change....

Jan 08, 2023 by Shruti Sharma

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Chattisgarh
  • |
  • Dadra & Nagar Haveli
  • |
  • Jammu & Kashmir
  • |
  • Chandigarh

Consumer Forum :

  • Haryana
  • |
  • Gujarat
  • |
  • Delhi
  • |
  • Kerala

Online Complaints :

  • LPG/Petroleum Complaints
  • |
  • Automobiles Complaints
  • |
  • Hospital Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.