Zomato
- Zomato charged full amount as penalty for cancelling order Open
Aman Singh filed this complaint against Zomato on Jul 10, 2019
Order Number: **********
I ordered food on * July **** from registered no. After placing the order I realised that I had placed the wrong order. I tried to connect customer care but no one replied. I called the restaurant and asked him if the order has started cooking or not. He replied that no your order is just confirmed but the preparation is not started so you cancel the order and place the order again. Now when I cancelled the order I haven't received a refund of ***/- Rs and the reason which was told to me was that I have been charged penalty. (Define penalty) as well I contacted the customer care by the agent over there named Ishant. He was so rude to me which was horrible and pathetic. Zomato customer care executives don't know how to talk to customers.
I need a refund for this order as soon as possible. Its been one week and I haven't received refund yet, nor have I received any reply from Zomato. Zomato is just fooling people around.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Zomato
Resolved
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