Zomato
- Zomato charged full amount as penalty for cancelling order Open
Aman Singh filed this complaint against Zomato on Jul 10, 2019
Order Number: **********
I ordered food on * July **** from registered no. After placing the order I realised that I had placed the wrong order. I tried to connect customer care but no one replied. I called the restaurant and asked him if the order has started cooking or not. He replied that no your order is just confirmed but the preparation is not started so you cancel the order and place the order again. Now when I cancelled the order I haven't received a refund of ***/- Rs and the reason which was told to me was that I have been charged penalty. (Define penalty) as well I contacted the customer care by the agent over there named Ishant. He was so rude to me which was horrible and pathetic. Zomato customer care executives don't know how to talk to customers.
I need a refund for this order as soon as possible. Its been one week and I haven't received refund yet, nor have I received any reply from Zomato. Zomato is just fooling people around.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Zomato
Resolved
Frustrated? File a Complaint
NoBroker
"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
Related Complaints
Zomato - ZOMATO WALLET REFUND Closed
I had added Rs.****.** on dated**-**-**** by mistake and asked them to refund Rs.****.** but they are denying. Please help....
Mar 27, 2024 by PARMOD KUMAR AGGARWAL
Zomato - I am unable to use wallet money Closed
I am unable to use my wallet balance to place orders...I sent multiple mails to customer support and grievance also but there is no response till now.....
Mar 24, 2024 by TARUN
Zomato - Received spoiled food Closed
I have received like a week old food that absolutely smells like shit. And when I try to talk about this with zomato chat it just doesn't resolve and says we'll send a fucking mail. I want my refund! Help me... ...
Mar 24, 2024 by Nandan Appinedi
Zomato - Worst food experience Closed
Dear sir/madam I have ordered food in Zomato on **th,**th &**th but food was worst taste. I have sent mail also regarding this to help@zomato.com. but they are not responde properly. kindly take action against zomato...
Mar 17, 2024 by ANANDA SIVAKUMAR
Zomato - My zomato membership disappeared all of a sudden Closed
I am a zomato user and i was using a single account since a very long time. I have been zomato pro (earlier Zomato gold) member since more than * years. Yesterday suddenly, i see that my pro membership disappeared in the app and my recent ord...
Mar 10, 2024 by Zeel karia