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Sana Kausar filed complaint against Zivame on Apr 16, 2021
I retuned the items and completed their return form. They never refunded my money and now they are claiming following "Re: [#*******] Re: Zivame: Your refund has been processed!
Inbox
Umme Shaziya via freshdesk.com
*:** PM (** minutes ago)
to me
Dear Sana,
Thank you for writing to us at Zivame!
I understand your concern, I would be happy to help you out.
Based on your query, I would like to inform you that as you have updated the wrong account number and the amount has been credited from our end, I kindly request you to raise a declaration form from the bank and share it with us so that we will escalate the issue with our finance team and assist you further.
Thank you for your patience and understanding.
Please feel free to contact us for any queries you might have and I’ll be glad to assist you further.
Zivame values you as a customer and strives to provide a great experience on all your orders and interactions with us.
Thanks and Regards,
Umme Shazia"
I have provided them my bank statement and everything but they are not helping me at all.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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