Yatra
- Yatra skipped a clause and cancelled my insurance coverage Closed
Puja Ganguli filed this complaint against Yatra on Nov 03, 2021
The money is not important but this is unjustified.I booked ticket through Yatra for me and my husband for *th November,**** and availed their Cancellation Protection Policy.Later Indigo changed flight as the earlier flight was cancelled.This did not reflect on Yatra.So I mailed Yatra that I need to cancel a passenger,but the new details are not showing on Yatra.Yatra didnt allow me to cancel and asked me to do it through airlines, so I did.When I received refund mail I contacted yatra about my cancellation coverage,Yatra said I cant avail it as I cancelled directly with airlines.My point is, Yatra never told me that there is no option to cancel a passenger if trip gets updated by airlines.So yatra did not give me any option to cancel,and then in turn said I am not eligible for coverage.Yatra should have had a disclaimer that they cant cancel flights in case it is updated my the airlines,right?
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Yatra
Resolved
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