Yatra.com
- Yatra com Refund Not Credited In Bank Account Closed
Dhiraj Rankhambe filed this complaint against Yatra.com on Jul 06, 2020
I have booked our below mentioned international travel tickets from Yatra.com on *th November **** with full payment on booking the flight tickets. The scheduled travel dates were from *st May **** till **th May **** to the destinations mentioned below. This was an family holiday planned * years in advance, to visit Asian Countries with short stay at different destinations. As there was a national lockdown from **rd March till *rd May ****, which further continued. On **th April **** at **:** hrs, we received an email from Yatra.com stating, we will receive refund within ** days. Our total billed and fully paid amount is INR *,**,*** (Two Lakh and Twenty-Five Thousand and Thirty-Nine) paid via bank transfer. But yesterday we received a text message on my registered mobile +** ********** and an email stating that our refund of Yatra eCash for INR **,*** is processed on **th June ****.
We don’t want Yatra eCash / Yatra eWallet and need actual money transfer of INR *,**,*** to our Bank account, which we have paid. We may not take any international trips for next * years as my younger daughter is entering in *th class and elder one will be entering in her Ist year of Bachelor’s Degree. As this is a testing time for us as-well, and we have accumulated funds for * years to plan this family trip on my daughter’s completion of **th exam, as she is a topper student. We have done the booking through Yatra.com as we trusted the company and not done direct booking through the Airlines.
As per the guidelines of Ministry of Civil Aviation (MoCA), if a customer seeks refunds for tickets booked for international travel between March ** to May *, ****, “the airline shall refund the full amount collected without levy of cancellation charge. The refund shall be made within * weeks from date of request of cancellation.”
We wrote several letters to Yatra.com but each time they mentioned the refund is in process and should receive in * to ** working days. Again Yatra.com some other representative would replay that your Yatra E-wallet has been credited with **,***. We don’t know what has happened to our other amount, why it is deducted when we have not cancelled the flights but the Airline did.
We have also intimated Yatra.com that we will be taking this issue in public domain and also to media agencies. This is my first letter in Public Domain against Yatra.com. It gives a very unprofessional outlook of Yatra.com, I have faced similar incident with my return flight refund for Udaipur, I ignored it then, but this time I am not going to leave. Our travel details are mentioned below for your ready reference.
Flight Booking and Payment Details for Booking Reference Number: ************* Dated: *th November ****
Sector * *
Airlines Name Thai Lion Air SL-*** Thai Lion Air SL-*** Air Asia FD-****
Airline PNR RZLROC RZLROC E*GQ*A
Ticket Type Non-Refundable Non-Refundable Non-Refundable
Ticket Class Economy Economy Economy
Departure Destination Mumbai Int Airport Bangkok - Don Mueang Chiang Mai
Departure Date & Time *st May **** (**:**) Fri *st May **** (**:**) Fri *th May **** (**:**) Mon
Arrival Destination Bangkok - Don Mueang Chiang Mai Phuket
Arrival Date & Time *st May **** (**:**) Fri *st May **** (**:**) Fri *th May **** (**:**) Tue
Fair Basis Ticket & Baggage XOW QLTOW XOW
Passenger Name & Ticket Number
************* ************* E*GQ*A
************* ************* E*GQ*A
************* ************* E*GQ*A
************* ************* E*GQ*A
Total Amount Paid for all the Flight Sectors *,**,***/- (Two Lakhs Twenty Five Thousand and Thirty Nine)
Flight Booking and Payment Details for Booking Reference Number: ************* Dated: *th November ****
Sector * *
Airlines Name Air Asia FD-**** Air Asia FD-*** Malindo Air OD - ***
Airline PNR UVN**M UVN**M RZLRCS
Ticket Type Non-Refundable Non-Refundable Non-Refundable
Ticket Class Economy Economy Economy
Departure Destination Phuket Bangkok - Don Mueang Vietnam - Danang
Departure Date & Time *th May **** (**:**) Thu *th May **** (**:**) Thu **th May **** (**:**) Mon
Arrival Destination Bangkok - Don Mueang Danang - Vietnam Malaysia - Kula Lumpur
Arrival Date & Time *th May **** (**:**) Thu *th May **** (**:**) Thu **th May **** (**:**) Mon
Passenger Name & Ticket Number
UVN**M UVN**M *************
UVN**M UVN**M *************
UVN**M UVN**M *************
UVN**M UVN**M *************
Flight Booking and Payment Details for Booking Reference Number: ************* Dated: *th November ****
Sector * *
Airlines Name Malindo Air OD-*** Malindo Air OD - *** Malindo Air OD - ***
Airline PNR RZLRCS YCUVXS YCUVXS
Ticket Type Non-Refundable Non-Refundable Non-Refundable
Ticket Class Economy Economy Economy
Departure Destination Malaysia - Kula Lumpur Indonesia - Denpasar Bali Malaysia - Kula Lumpur
Departure Date & Time **th May **** (**:**) Mon **th May **** (**:**) Sun **th May **** (**:**) Sun
Arrival Destination Indonesia - Denpasar Bali Malaysia - Kula Lumpur Mumbai Int Airport
Arrival Date & Time **th May **** (**:**) Mon **th May **** (**:**) Sun **th May **** (**:**) Sun
Passenger Name & Ticket Number
************* ************* *************
************* ************* *************
************* ************* *************
************* ************* *************
We look forward to your immediate refund of our ticket amount in our bank account.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Yatra.com
Resolved
Frustrated? File a Complaint
Asus
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Leela Sai M Guggilam
Related Complaints
Yatra.com - Money deducted but booking not recorded successful on yatra com Closed
I booked a domestic flight and made the payment, but after the money was deducted the booking was not confirmed. Well keep having the ticket not confirmed aside it was not even recorded ...
Feb 15, 2024 by Mohd Ali
Yatra.com - Not got my refund Closed
I have cancelled my ticket and asked for yatra ecash wallet. But when I got my ecash wallet and tried to book again it got deducted again and the other case is my another ticket got cancelled by airline and the airline is saying that they have ...
Feb 10, 2024 by Atulya Milind
Yatra.com - Flight refund not initiated Closed
My flight was cancelled by indigo airlines itself and after that they initiated my refund on the booking agency yatra.com . And when i claimed yatra for my refund they just notified me that no refund has been initiated by the airline. Very ter...
Feb 07, 2024 by Darshana Thakuria
Yatra.com - Complaint about refund Closed
My flight got cancelled I booked through yatra. Com Booking reference no is ************* Delaiying in resolving case Regards Deepak israni ...
Feb 02, 2024 by Deepak israni
I have booked a hotel (Mandawa Kothi in Mandawa, Rajasthan) for two days stay (Check-in: **.**.**** and check out: **.**.****) through Yatra.com. After booking, i received message and mail regarding the confirmation of booking along with contac...
Jan 25, 2024 by Dileep Singh