Harish Singla filed complaint against Yatra.com on Apr 11, 2024
When i booked the room it was showing ***% refund if cancelled before **th April but now its charging *** rs cancellation charges.
They said its mentioned in the booking voucher but
Booking voucher was received after booking not before booking. I have clearly shared the screen shot at the time of booking and clearly mentioned full refund if cancelled before **th April. Your executive asked me to click on the i button beside service fee but as per Indian law, this needs to be clearly visible when a customer is booking. Additionally under the cancellation policy details on the booking page, there are no further terms and conditions mentioned which customers have to check.
So this is a clear case of collecting money from customers by wrong practices.
Apology letter from company
Refund / Credit for purchase
390
Total Complaints
217
Total Resolved
55.64%

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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