Amazon.in - WRONG PRODUCT

JIGAR JAGDISHBHAI RANA filed complaint against Amazon.in on Jan 14, 2023

ON AMAZON INDIA, I ORDERED LEVIS JEANS *** JEANS AT **ST DECEMBER ****. I GOT THE DELIVERY AT *RD JANUARY ****. IMMEDIATELY, AFTER THE DELIVERY I REGISTERED THE COMPLAIN ON CUSTOMER CARE FOR WRONGLY DELIVERED PRODUCT. PARALLELLY, THEY HAVE ACCEPT THE PRODUCT WITHOUT VERIFICATION ADVISE BY COURIER BOY & AMAZON HAS PICKED UP AT **TH JANUARY ****. NOW AMAZON IS NOT ISSUING MY REFUND FOR THEIR WRONGLY DELIVERED PRODUCT. I MADE SEVERAL TWEETS ON TWITTER WITH PROOF OF UNBOXING THE PACKAGE. HOWEVER, SOCIAL MEDIA TEAM HAS ADVISE ME TO APPROACH CUSTOMER CARE TEAM AT **/**/****. AT THIS DATE THEY FLAG MY ACCOUNT WITH ORANGE TICK. ALSO I RECEIVED THE EMAIL FROM OFM@AMAZON.IN FOR THEY ARE SAYING THAT THEY DELIVERED THE CORRECT PRODUCT, WHEREAS I RECEIVED THE BUFFALO BRANCH BLACK USED JEANS. SERIOUSLY THEY ARE JUST MAKING SHRUG OFF THEIR RESPONSIBILITY FOR THIS ORDER.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon.in

416

Total Complaints

151

Total Resolved

36.30%

Consumer Satisfaction

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