- Wrong product received Closed
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Delivery guys packed the goods and took that with them right away. I called Pepperfry and HomeTown team immediately to make them aware of this return. I explained the whole situation and requested them to initiate the refund money to my bank. They gave me a promise - I will get a call from the case manager in **-** hours.
Now, it is * days and more than *** hours, I didn't receive any call from any case manager. It's my hard earned money (Rs. **,***) and I am damn worried about it. Now, I am following up every day with Pepperfry customer service team and they give me false promises that I will receive the call today EOD. This "today EOD" never comes.
I want my money refund in my bank. Please prioritize and help me to resolve this issue.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
I got this wardrobe from pepperfry last year july n it's such a horrible product my entire wardrobe is covered with white powdery fungus On speaking to the customer care they say its mansoon n it's normal My clothes are getting spoilt every...
Aug 17, 2020 by Dhiraj kaskar
I ordered a wall art from Pepperfry I wasn't there in town so I let me neighbour collect my package. When I returned home to check the product to see it was totally different from what I ordered.i asked for a replacement of the product they say...
Jul 21, 2020 by Akshaykumar Akkinapally
I had placed an order for a desk and ergonomic chair on *th April, ****. After the extension of lockdown by Indian Govt. I received an email from Pepperfry stating I can cancel my order. Here is the text from the email: "This is with reference ...
Apr 16, 2020 by Ankita Pujari
i am ashwin my wapp no is ********** . as promised by pepperfry no return has been initiated till date.the conolaint was first lodged on **.**.**...
Feb 08, 2020 by ashwin bhaisare
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...
Jan 20, 2020 by Souradeep Roy