Ajaz Bhadula filed complaint against Flipkart on Oct 27, 2025
I ordered a mobile phone (Order ID: OD******************) on ** September **** for my brother through Flipkart, with an exchange option. The order reached the nearest hub on *st October ****, but remains undelivered for over ** days despite multiple follow-ups. This caused significant distress as my old phone became unresponsive on * October ****, forcing me to buy a new phone offline, incurring extra costs.
Key Issues:
The delivery agent made false promises, including on ** Oct **** at ** PM (via Flipkart support call), assuring delivery by * PM, but failed to deliver.
On * October ****, my representative visited the hub; the agent vaguely said the order might be canceled without reason.
Contacted Flipkart support/escalation on ** & ** Oct via app (calls over **+ min), but no resolution.
Emailed Grievance Officer on ** Oct ****, no response. Filed NCH complaint on ** Oct; Flipkart confirmed refund but no mention of compensation.
Their *** INR gift card offer was insufficient, so I rejected it.
Evidence: Order confirmation, payment receipt, tracking screenshots, multiple call recording ,offline phone purchase receipt, emails to Grievance Officer, NCH complaint ID.
Relief Sought:
Fair compensation for mental distress, time loss, and extra cost of offline phone purchase due to Flipkart’s delay.
A formal apology for the service failure.
Additional Notes:
The non-delivery and false promises caused financial loss and hardship, as I was left without a phone for essential tasks. Despite refund, Flipkart’s failure to compensate is unacceptable. I’ve escalated to NCH and posted on X/LinkedIn, but no resolution. I may pursue legal action via DCDRC if unresolved. Please help resolve this urgently.
Apology letter from company
Damages for loss and agony

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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