Swiggy - order cancelled by Swiggy even i had requested not to cancel the order and cancellation charges were

order cancelled by Swiggy even i had requested not to cancel the order and cancellation charges were added to my account.

And i had also contacted customer support executive on chat after that then i was told it was cancelled by Swiggy without customer's request so you can mail us and for sure cancellation fee will be removed as it is not be applied because it is against Swiggy's cancellation policy.
and it has been more than ** days now but they are not responding appropriately related to this issue from support@swiggy.in.