Swiggy - Wrong item delivered

Arif M. H. Khan filed complaint against Swiggy on Jan 31, 2020

Swiggy Order ID: ***********

I received wrong order.

I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti.

I complain about it on Swiggy Mobile App. Also discuss over phone with Swiggy custome care. Finally, I wrote email to Swiggy.

Now after * days, Swiggy asking me to send the image of food.

The wrong parcel was returned back to the delivery man and hence I don’t have any image of parcel.

I have image of wrong order bill, which was there with parcel, which I already shared to Swiggy.

I want my full refund of Rs. ***.

Till date no refund received and no positive response from Swiggy.

It was a very bad experience for me. Not happy at all. Swiggy is Very unprofessional.

Arif

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Swiggy

1951

Total Complaints

1004

Total Resolved

51.46%

Consumer Satisfaction

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