Makemytrip - Wrong hotel booking and no refund

Sandeep Padhi filed complaint against Makemytrip on Aug 26, 2019

I booked a hotel in Oyo ***** Tag House Pune for **th Aug to **th Aug but was not allowed to check in because the hotel had ended its contract with Oyo. However, Makemytrip made me stand and wait for alternative hotel for *.* hours and never called back despite multiple calls to their customer service. Finally, they said it has been escalated to higher management and they will call you in ** minutes. It has been ** days since and no email or call. I called today on **th August and still I got the same response from Makemytrip. Besides ruining my vacation, they caused me lot of mental harassment over customer care calls by putting me on long holds with no resolution and blatant lies. The hotel is still listed as Oyo hotel on their site.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Makemytrip

271

Total Complaints

106

Total Resolved

39.11%

Consumer Satisfaction

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