Swiggy Bundl Technologies Pvt Ltd
- Wrong food item delivered by Swiggy Open
Tushar Kayande filed this complaint against Swiggy Bundl Technologies Pvt Ltd on Mar 28, 2024
I received an incorrect order, and upon realizing the error, I promptly contacted your customer support team. The representative I spoke to acknowledge the mistake and issued a coupon as compensation. However, I must emphasize that I explicitly communicated my preference for a refund instead of a coupon due to the inconvenience caused.
To my disappointment, the resolution provided was not aligned with my preference, and a coupon was issued instead of a refund. I would like to reiterate that I have no use for the coupon, and I am requesting a refund of the amount spent on the incorrect order.
I have been following up for the same from last three months over the mail and also tweeted the same on platform X but still I have not received the refund.
Order ID: #***************
Incorrect Order Item: * Masala Dosa instead of * Plates Sambar Idli
Preferred Resolution: Refund
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Swiggy Bundl Technologies Pvt Ltd
Resolved
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