Just Dial
- Wrong and assurity given by company .Arbitrary attitude of the company Open
Anand kumar filed this complaint against Just Dial on Aug 17, 2019
Hello its Anand Kumar this side.I run a firm with name Tutorz india.com.I.deal with home tution agency nearby Dwarka sector * ,New Delhi.Previously the name of my firm was Purvi Home classes but was facing huge irresponsible approach from the executives of just dial because of which I had to withdraw and stop my plan.Again I was being called continuously since months to continue and was ensured that I wont be badly responded.It was **th of July **** that my plan was active again by name tutorz india .com having the registered number **********.The areas where I wished to work was west delhi and south west delhi carrying the pincodes as ****** ,******,******,******,******,******,******,******,******
,******,******,******,******,******,******,******,******.But the executive who came at our doorstep and collected the cheque and was assigned and resposible for my work was Mr Mohit (********** phone number).He arbitrarily mentioned my working areas as whole delhi ncr.I denied to accept this and since today he is not taking the call anymore and only told me once to talk to customer care.I have been continuously requesting to just dial executives at customer care by name Payal,Komal,etc..and has been waiting since ** th of july to get updated.Everytime I talk to the exucitve ,I had to explain from zero level evrrything,each time and turn by turn each executive makes the calls transfer to the senior and keep holding the phone for hours and then ask me what are areas that are to be changed.I always tell them what are the changes and they assure me that it ll get updated within ** hours and this process has been continuing every time I call after each ** hours.Now kindly tell me what to do.Since then I have been calling executives of customer care and talked to Komal ,Payal,Rohit Pal.They have also done the same thing.They have taken the details and has said that it ll get updated in ** hours.Now I am bound to file a police complaint against the arbitrary behaviour of the company because my date of EMI was going to be hit on ** th of August.I havent worked throughout the actiavtion of plan waiting it to het updated,and I cannot tolerate to pay this amount without any work being done..I am receiving calls from bank tjat they are charging penlties if i dont give the EMI .I wanted to resolve this issue as soon possible and update the new date of EMI as well..I asked the company to give me an extension of atleast ten days because of arbitarism of the just dial I couldnt work at all and they kept us pending again and again.I can send the the arbitrary message of the executive mr Mohit while mentioning the areas where I wished to work but he did his own wilfulness and because of this deed I have to stop my plan.His phone number is **********.But now the company is not positive response and disconnecting the call again and again
and his name is Mohit .My one month balance is still deposited with the company l.I either want my money back or terminate this plan.Kindly help me.
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Resolution Demanded:
Refund / Credit for purchase
Just Dial
Resolved
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