- Worst service by the company Closed
I have been using LG TV since **** Feb. I'm facing issues continuously with the TV. There are around *+ complaints logged so far within * years and * complaints logged for the display alone. Also, the panel has been changed twice. Since I have faced * to * problems within the warranty period, I have renewed my AMC. Coming to the current problem, I have logged a complaint about black lines in the display on Feb *th and requested a callback from some higher official as the problem keeps iterating.
On Feb **th, an LG technician visited to repair the TV and told that there is a problem with the panel and informed to change the same to get it fixed. Also, he asked me to bring the tv to the service centre. Since I have an AMC, I interrogated to bring the tv by myself and didn't agree with that. So again spoke LG customer care. After a long discussion, the customer care executive spoke to the local service centre and asked to pay transport charges alone. What the hell? Don't understand why LG brand become dreadful these days. So I told them, Let me first get the call from LG higher official. On feb** after * days from the complaint logged, received a call from LG higher official and they told will arrange a free pickup. I have informed them that my problem is not only with transport. Since from the date of purchase, I have faced so many issues still LG keeps on repairing. I need to know the actual root cause of the issue and permanent solution for the same. They were saying it could be a problem with the electric power fluctuation. Just so you know, I have been using VG-Guard stabilizer which is specifically made for ** - **inch tv from the beginning. Also, my electricity socket was completely verified by local electricians. None of the below LG staffs intended to check the issue with the TV and provided the above said lame reason as the cause of the issue.
So far I spoke to,
- LG technicians
- Service centre Head, Pondicherry
- Area sales manager, Chennai
- COO, LG Chennai
- Head office LG, Delhi
Plus few customer care higher officials.
Without my knowledge, the ticket has been closed on Feb **th and created the new ticket for the same. I'm completely frustrated with LG service and support in all aspects. Asked replacement as the problem keeps on lining up and don't want to hang me to LG customer care each and every month. It takes a heck lot of time clinging to the phone to get each issue fixed. Expecting a permanent solution ASAP and I don't want to pay furthermore for LG miserable service and defective product. Now its more than two months LG is still working on it?
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
I have purchased AC from LG Electronics on **/**/**** and has been installed by Angamaly LG service centre. While installing the unit they made a wide hole in the wall for inserting the pipe inside the room and left this hole unclosed. Now the ...
Apr 30, 2019 by Praseeda P K
I bought lg home theatre with the model no Bh****h and after using it for * years I started to face some issue with it and then I contacted service centre to get it repaired. The service centre failed to repaire it and offered me a replacement ...
Sep 15, 2018 by guru prasad
The type of inquiry : Product Operation Product/Model No. : Water Purifier/WW***EP Within a year of buying this product, It got ** times out of order. Currently it is still out of order for more than ** days, recently complain Id is RNP**...
Jun 25, 2018 by SHYAMAL SINHA
I bought an AC (please see the product, dealer and installation details in the attachment) on **st Mar ****. At the time of delivery, I found that the serial number is written on the carton and the serial no on the invoice are not matching. I r...
May 29, 2019 by Kshirod Kumar Samantara
Purchased the LG **hnzd ac on * May. It comes with the condition of installation done by the company only then only the guarantee is given. After * days ac is not yet installed and customer service is not helping if we do it privately then they...
May 08, 2019 by Ishan wasi