- Worst quality product Open
We have bought a sofa from Pepperfry.com and they also follow a very bad formule that once after placing the order customer cannot cancel it. I understand that they sell heavy items (Furnitures) which cannot be canceled once it is shipped, atleast they should give the flexibility to customers that they can change or cancel the order until it shipped. Coming to my concern, I bought a sofa for Rs ***** /- on March **** and within three months the sofa had started giving so much spring sounds and both the ends of sofa had lost its spring action where people will get hurt badly from the inside wood. I raised a complaint * months before and they sent a carpenter who said that this issue cannot be resolved and cannot be replaced too where the product covers ** months warranty.
New people who are coming home are getting hurted by this sofa everytime when they sit on it.
Please help me in resolving this issue.
Are you brand?
Are you Lawyer?
Get service/product replaced or fixed for free
"Thank you so much Voxya I am fully satisfied with your quick service."
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma
I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...
Mar 05, 2019 by Arpita Rao