Jeeves.co.in
- Washing machine pipe replacement not done Open
Abhishek filed this complaint against Jeeves.co.in on Nov 04, 2021
I have been taking continuous follow ups since **th October, **** to jeeves customer service for my bosch washing machine water leakage issue. I have an active extended warranty (* years) for the washing machine. Following the multiple follow ups, customer service reps had mentioned they could not find my request ticket, so my new request ticket was finally raised on **th October, ****. Then I had to take multiple follow ups with the technician who gave a visit on **th October, ****. The technician had identified the issue as internal pipe damage. To fix the issue, he put a tape on the pipe and had promised the pipe would be replaced in *-* business working days. I have been trying to reach and have tried calling the technician multiple time but there is no response from his end. So I decided to raise a complaint via jeeves customer service number. I have again called a lot of times to jeeves number in past few days, but they have been delaying my request saying that higher authorities will contact me in * business days, but again no response till date. I regret purchasing the extended warranty from Jeeves and will ensure to publish this incident through right social media channels so that people are aware of the poor service given.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Jeeves.co.in
Resolved
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Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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