Boat - Very poor Customer Service at BOAT Surat Service center

I purchased Boat earphone worth **** INR from myntra with * year warranty. Within a month, it stopped to working. I went at Boat Surat service center. Executive asked to wait * to * hours until my turn will come. I requested them to submit my earphone and I'll collect it very next day. But they were very rude, and said I need to wait until my turn, they could not collect it. I took * hours break to submit earphone, and now they are asking to wait * to * hour, it means , morethen hald day I need to wait. wHO WILL PAID MY DAY OFF ? I ASKED SAME QUESTION AND AFTER SOME HOT ARGUMENT, I THROUGH MY EARPHONE TO THET CUSTOMER EXECUTIVE AND AKSED HIM, I WILL NOT WAIT UNTIL YOU ASURED THAT IF BOAT WILL REAMBURED TMY DAY OFF MONEY, BCZ ITS NOT MY FAULT HERE, THEN WHY SHOULD I WAIT. THEY R*EFUSED TO COLLECT IT AND THEY THORUGH MY EARPHONE. I WAT TO COMPLAIN AGAINST BOAT SURAT CUSTOMER CARE FOR THEIR BEHAVIOUR